Dispenser TroubleShooting

Check to ensure the valve is completely pushed down into the pan. If it is, try repositioning the bags.

Lift the lid off the dispenser and make sure there are no folds in the bag. Place the dispenser weight on the first (open) bag to help push product toward valve. Check to see if the sauce temperature is at 140°F.

Also, ensure the valve is clean, not clogged and that it has been properly attached to the bag.

Check the valve guard and lid to make sure they are properly in place and that no heat is escaping from the inside of the dispenser. Re-set the dispenser by unplugging from outlet, waiting one minute and then plugging the dispenser back in. For accuracy, allow the dispenser to heat sauce for 24 hours before taking an internal temperature (the thermometer on the exterior of the dispenser is an approximate reading for operational use only).

In most cases, the sauce has been in the dispenser too long and the bag needs to be replaced.

Typical hold times for the sauce are 3 days for white sauces, 5 days for yellow sauces and 7 days for chili sauce. Gehl's suggests writing the date on the bag of sauce with a permanent marker when the sauce is loaded. This allows you to know exactly how long the bag has been in the dispenser. For hold times on specific products, call the Gehl's Snack Pros at 1(800)521-2873, we'll be happy to provide details.

A dispenser may overheat if placed under a shelf or next to another piece of heated equipment. Gehl's recommends moving the dispenser to another location.

Please note: the internal temperature of the sauce should fall between 140 and 165 degrees F.

Call Gehl's Customer Service at 800-434-5713 and we will gladly replace the dispenser lid or valve guard. You may also order these parts FREE online.

Please be aware that exposure to grease and oils from a grill or deep fryer can weaken the plastic of a dispenser.

Helpful Hint: when moving the dispenser, disengage the suction cups by sliding the dispenser off the front of the countertop rather than attempting to lift straight upward. Sliding is easier on the dispenser and easier on you.

Call Gehl's Customer Service with the Serial Number from the back of your dispenser so we may ship you a new part (fees may apply).

A dispenser pan can be easily replaced by removing 4 screws (two on each side). We'd be glad to send you a replacement inside pan that provides all you need to make this simple switch.

Practice good, long-term maintenance by cleaning the valve daily, spraying the valve barrel regularly with Canola Oil and replacing the o-rings when worn.

Be sure the valve is properly seated in the pan and the grooves are in good condition.

Contact Gehl's Customer Service about ordering new valves: 1-800-521-2873.

All parts can now be ordered for free directly through our website using the following link:  https://www.gehls.com/Consumer/Dispenser-Support/Dispenser-Parts?partCat=ALLDISP&partType=PART   Please Note: you must be LOGGED IN to this website as the current dispenser leasee, broker or distributor in order to receive parts.  If you haven't set up an account on the www.gehls.com site, simply log in with your zip code and dispenser serial number to get started.

If you haven't set up an account on the www.gehls.com site, simply set up a login and add your dispensers using your zip code and dispenser serial number to get started. 

On the HT2 Single and Dual dispenser models, the serial number can be located on the back of your dispenser. 

The valve guard is an important component to helping keep your dispenser at the appropriate Food Safety Temperature.  Without this piece connected to your dispenser at all times, you run the risk of dropping below safe temperatures. 

Go to www.gehls.com and LOG IN at the upper right hand side of the screen.  Then go to “My Dispensers” located at the top of your screen and enter each Serial Number and Zip code for each of your active dispensers and simply “Add to My List”.  Our system will automatically categorize for you which dispensers may be eligible for Trade-In based on our warranty information.     

Try repositioning the bags.

Lift the lid off of the dispenser and make sure there are no folds in the bag. Replace the serving hose and try to tighten the t-bolt.

Make sure the valve guard and lid are in place, ensuring that no heat is escaping from the inside of the dispenser. Re-set the dispenser by unplugging from the outlet, waiting one minute and then plugging the dispenser back in.

For accuracy, allow the dispenser to heat sauce for 24 hours before taking an internal temperature (do not rely on thermometer on outside of dispenser for accurate reading).

In most cases, the product has probably been in the dispenser too long. Check the date the product was put in the dispenser.

• Yellow Cheese sauces have a heated life of 5 days.
• White Cheese Sauces have a heated life of 3 days.
• Chili Sauce has a heated life of 7 days.

Dispose of discolored product and insert a new bag (follow steps here).

If product is discolored prior to putting in the dispenser, DO NOT USE IT, you may have a bag with a ruptured seal. Please hold onto the product, have your dispenser serial number and product lot number ready and call our Snack Pro’s at 1-800-521-2873. Lot codes are found on the side of the sauce bag and begins with INC.

On the APS dispenser model, the serial number can be located on the back of your dispenser.

The bag may have been punctured when installing the valve into the spout. Be careful to keep the bag away from the piercing area and the sides of the bag. Look for small cuts in the bag where cheese is leaking out.

First, make sure that there is sauce in the bag. Check to make sure the temperature reading is at or above 140°F. Sauce flows very slowly when it is cold.

Lift up on the front of the bag looking to make sure the valve is seated in the receiving plate when you place it back down.

If the dispensing button does not engage, you may have a stuck valve. This can be easily fixed by replacing the valve. To get started, have a disposable valve from the product case ready. Unwrap the valve from the plastic overwrap, careful not to expose the valve to contamination.

Click here for full instructions.

If you need additional 2.0 valves, please reach out to our Customer Service team 1.800.521.2873

The slider on the valve may not be returning completely to the closed position, or it may be caught on the receiving plate. Remove the bag from the dispenser. Wipe the exterior of the bag with a clean damp cloth. Hold bag with valve pointed up. Carefully remove the receiving plate from the valve and replace it in the bottom of the dispenser. Make sure the valve slides back and forth easily. Close the valve and replace the bag in the dispenser.

If the bag continues to leak excessively, more than a few drops immediately after sauce has been dispensed, remove the bag, and replace it with a new bag – making sure valve is locked in place in the spout and slider valve is moving freely. Hold onto the faulty bag and call the Gehl's Snack Pros at 1-800-521-2873 to discuss the issue, please have your dispenser serial number and the lot code available. Lot codes are found on the side of the sauce bag and begins with INC.

In most cases, the product has been in the dispenser too long. Check the date the product was put in the dispenser.

• Yellow Cheese sauces have a heated life of 5 days.
• White Cheese Sauces have a heated life of 3 days.
• Chili Sauce has a heated life of 7 days.

Dispose of discolored product and insert a new bag (follow steps here).

If product is discolored prior to putting in the dispenser, DO NOT USE IT, you may have a bag with a ruptured seal. Please hold on to the product, have your dispenser serial number and product lot number ready and call our Snack Pro’s at 1-800-521-2873. Lot codes are found on the side of the sauce bag and begins with INC.

No weights are required with our 2.0 dispenser model.

On the 2.0 dispenser model, if you remove the lid, the number will be posted on the front lower right-hand corner next to the push button.